Rick Smith: How Securus Technologies’ CEO Reinvented the Company to Cement its Dominance in the Inmate Communications Industry

Rick Smith is undoubtedly an accomplished entrepreneur. As the CEO and President of Securus Technologies, Mr. Smith has painstakingly upped his work ethic and remains committed to steering the company to astronomic success. In essence, Securus Technologies is widely considered to be a leading tech company specializing as a communications service provider for North American prisons.Since its formation, Securus has become synonymous with catering for the needs of the criminal and civil justice departments by providing unrivaled technology, which protects the society as well. In other words, Securus is adept at providing communication services while also preventing crimes within prisons.

Professional Background of Rick Smith

Before taking the mantle at Securus in 2008, Rick Smith had previously worked at various reputable institutions such as Eschelon Telecom Inc. where he held several positions between 1998 and 2008. At Eschelon, Smith gained immense recognition when he took over the chief financial officer’s position until March 2000. Afterward, the chief operating officer’s position emerged as too crucial to pass on and successfully held this position for the next three years. Before making a name for himself at Eschelon, Smith had served as Frontier Corp’s vice president for financial management, a position that immensely shaped his two-decade experience in the industry.It’s crystal clear that Rick Smith’s stellar career stems from determination and commitment to succeed. His breakthrough emerged after his appointed as the vice president for Midwest Telephone Operations. It is through this position that Rick Smith gained the attention of Securus Technologies and subsequently served as a Board member in 2008.

Educational Background

Rick Smith’s meteoric rise to prominence is widely credited to his associate degree in Applied Science in Electrical Engineering – issued by Rochester Institute of Technology. Smith deemed it necessary to pursue higher education with an MBA from Rochester University.Rick Smith’s dalliance with Securus Technologies has undoubtedly been a match made in heaven. Through his expertise, Securus has progressively made significant strides by providing unique technology that meets the ever-changing needs of the prison industry. For instance, the company has enforced stringent measures aimed at curbing the entry of contraband while also ensuring that inmates communicate with their loved ones through modern visual and voice recognition software. Through these gadgets, the inmates obtain a picture of current developments beyond the prison walls, which positively contributes to their stay in prison.Feedback Regarding Positive Emails from Service Delivery Based on verified reports from the company’s emails, Securus is pleased to have made a positive contribution to curbing crime and fostering communication with inmates. Such sentiments have been echoed by the positive emails submitted by prisoner’s loved ones. Such emails act as a beacon of hope for a better and safer society.

Control over Security

Securus Technologies is a state-of-the-art communications firm based out of Dallas, Texas. This is a relatively well-known company within the United States and produces security, communications and project management applications for use in the United States penal system. Most of their products are aimed at offering communication solutions to their customers, which are primarily inmates serving time with in prisons scattered throughout the different states. These individuals, like many other American citizens need to have opening forms of communication with family members and loved ones. Due to their living circumstances though this could prove to be difficult to accomplish and Securus Technologies has produced several free applications for use on mobile devices in order to reach these goals. These applications are free to download and use, being supported on both Apple and Android devices. They offer seamless streaming technology for crystal clear and high-definition video feeds to transfer from one device to the other through Wi-Fi signals. While these products are very high quality and are in use with over 1.5 million customers at this point in time Securus Technologies itself as a company has been put under fire from information technology giant GTL.


GTL claims that multiple patents for Securus products have recently expired, which means that the company itself no longer owns the rights to these products any longer and have become open source for anyone who wishes to use them. These claims have recently been proven inaccurate, as Securus personnel, alongside third-party agents, have discovered that the patents are still valid and Securus still controls all of them. This is good news for Securus as I can continue to develop and innovate its services and applications for the customers, who still show loyalty to the company despite what the media has been reporting.


Video Connections Through Securus Are Everlasting

My mother was sent to prison on trumped-up charges for drug possession long ago, and we have attempted to maintain a connection over these many years. Her incarceration has been a strain on the family, and I have moved away for college and various jobs over time. This article explains how I am using Securus to stay in touch with my mother after years of being away from home.

#1: Traveling Home Is No Longer An Option

Traveling home is no longer an option for me as a son, and I cannot speak to my mother over the telephone and be completely-satisfied. I may see my mother on the Securus camera once I make my call, and we have a genuine connection that makes chatting easy.

#2: I Feel At-Ease On Securus

I feel quite at-ease on Securus, and my mother and I chat as if we are sitting in a corner coffee shop. We will have our chance to do so in the future when she is released, and I feel as though we are practicing for the future. Securus, in my mind, is the most family-friendly prison phone-calling system.

#3: Securus Is Easy To Use

I am not a technically-inclined person who uses mobile apps all that often, and I was concerned that I would be terrible at using Securus. I have been using Securus successfully for some time, and I have not botched any calls since I started using the program. I feel much better about this app than the apps people use every day.

My mother and I have a deep connection that has been maintained through the telephone over several years. I feel confident about the video calls I place through Securus, and I am proud to say that my relationship with my mother has not suffered.

Securus Video Visitation – Kids from Securus Technologies on Vimeo.